Represents the types of vulnerabilities associated with the customer.
Vulnerable customers are individuals who, due to personal circumstances, are especially susceptible to detriment,
particularly when a firm is not acting with appropriate levels of care. These circumstances might include:
Physical and mental health issues: Conditions that affect decision-making capabilities or day-to-day functioning.
Financial insecurity: Situations such as low income, debt, or recent financial loss that might make individuals
more susceptible to financial harm.
Low financial literacy: A lack of understanding about financial products and services, which makes navigating
financial decisions more challenging.
Life events: Major life changes such as bereavement, job loss, or divorce, which can temporarily impair judgment
or financial stability.
Represents the types of vulnerabilities associated with the customer.
Vulnerable customers are individuals who, due to personal circumstances, are especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care. These circumstances might include: