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Update customer information

PATCH 
/v2/customer-persons/:customerId

Introduction​

Update customer personal information.

Customer details updates must be reflected on the Paysafe side, for regulatory purposes.

The following fields cannot be updated, and any attempt to do so will result in an error:

  • type - Must be PERSON. 404 Not Found error is returned if it does not match the requirements
  • email
  • restrictions

The following fields are disregarded during the update so do not pass it:

  • registrationIp
  • id
  • externalId

Updating the following customer details might result in customer restriction and require new KYC Verification.

  • firstName, lastName - re-trigger KYC verification
  • address1, address2 - re-trigger address verification of KYC process

To update the following details, the customer must be non-KYC verified. If the customer is KYC verified, you cannot update these details:

  • birthDate

Change Of Customer Country​

Changing customer country requires moving the customer account from one country jurisdiction to another. It impacts both accounting and compliance handling.

Legal entities can not change countries.

The process of account migration has the following prerequisites.

  • Customer accounts must have zero balance
  • Customer must provide address located in the new country
  • Base account currency in the new country must be specified upon migration.
  • One account must be provided for the initial migration. Additional accounts might be added using the Accounts API.
  • The customer accounts in the old country would be deactivated
  • KYC address verification information must be passed for the new address. If not passed the account might be restricted, until the address verification is performed.

Customer transaction history and verified instruments remain after the account migration.

For changing the customer country, you should use customer-persons PATCH request and pass all the required parameters for complying with the requirements above.

PATCH https://api.paysafe.com/digitalwallets/v2/customer-persons/{customerId}

Change customer country
{
  "address1": "23 Four Str",
  "city": "London",
  "zip": "E17 033",
  "countryCode": "GB",
  "accounts": [{
    "currencyCode": "GBP",
    "hasVirtualInstrument": true
  }
  ]
}

Request​

Path Parameters

    customerId stringrequired

Body

    externalId ExternalId (string)required

    Possible values: non-empty and <= 40 characters

    Customer identifier used in Partner system.

    type

    string

    Possible values: [PERSON, LEGAL_ENTITY]

    Type of Customer

    circular(CustomerPerson)

    email stringrequired

    Possible values: <= 150 characters

    Primary email address

    mobile string

    Possible values: <= 50 characters

    Mobile number

    registrationIp ipv4required

    IPv4 address from which the customer has registered.

    registrationDate date-time

    Date of registration at the Merchant system

    accounts

    object[]

    Accounts associated with this customer.

  • Array [

    • externalId string

    Possible values: <= 40 characters

    currencyCode Currency (string)required

    Possible values: >= 3 characters and <= 3 characters

    Currency alphabetic code as specified by ISO 4217

    hasVirtualInstrument booleandeprecated
    virtualAccountAssignment boolean

    Create a virtual banking account for this e-money account.

  • ]

    • firstName stringrequired

    Possible values: <= 50 characters

    First name. Only latin characters, spaces, single quotes, and hyphens are allowed.

    lastName stringrequired

    Possible values: <= 50 characters

    Last name. Only latin characters, spaces, single quotes, and hyphens are allowed.

    title string

    Possible values: <= 15 characters

    Personal title, Mr., Dr., etc.

    address1 stringrequired

    Possible values: <= 200 characters

    Address line 1.

    address2 string

    Possible values: <= 200 characters

    Address line 2.

    city stringrequired

    Possible values: <= 100 characters

    City of residence.

    zip stringrequired

    Possible values: <= 30 characters

    Postal code.

    state string

    Possible values: <= 2 characters

    US state postal abbreviation. Not used for non US territories.

    countryCode CountryCode (string)required

    Possible values: >= 2 characters and <= 2 characters

    ISO-3166 Alpha 2

    birthDate daterequired

    Birth date in YYYY-MM-DD format.

    nationality CountryCode (string)

    Possible values: >= 2 characters and <= 2 characters

    ISO-3166 Alpha 2

    occupation Occupation (string)required

    Possible values: [ARCHITECTURE_CARTOGRAPHY_SURVEYOR, LIFE_PHYSICAL_AND_SOCIAL_SCIENCES, COMMUNITY_AND_SOCIAL_SERVICES, NEWS_AND_REPORTING_SERVICES, HEALTHCARE_SERVICES, LAW_ENFORCEMENT_AND_PUBLIC_SAFETY, FOOD_AND_BEVERAGE_INDUSTRY, DOMESTIC_SERVICES, PERSONAL_CARE_PROFESSIONAL_SERVICES, SALES_AND_RELATED_OCCUPATIONS, OFFICE_ADMINISTRATION_AND_SUPPORT, FARMING_FISHING_AND_FORESTRY_SERVICES, CONSTRUCTION_AND_RELATED_SERVICES, MANUFACTURING_SERVICES, TRANSPORTATION_SERVICES, ENTERTAINMENT_MEDIA, UNEMPLOYED, STUDENT, PENSIONER, SPORTS_INDUSTRY, BETTING_INDUSTRY, ART_AND_DESIGN, EDUCATION_AND_EDUCATIONAL_SURVICES, ENGINEERING, FINANCIAL_AND_INSURANCE_SERVICES, IT_SOFTWARE_HARDWARE_AND_WEBSITE_DEVELOPMENT, LEGAL_AND_COMPLIANCE_SERVICES, MANAGEMENT_CONSULTING, WEAPON_INDUSTRY, CHARITY_AND_NON_PROFIT_SERVICES, FREELANCER_SELF_EMPLOYED, PUBLIC_SECTOR]

    Valid occupation:

    • ARCHITECTURE_CARTOGRAPHY_SURVEYOR - "Architecture, Cartography, Surveyor"
    • LIFE_PHYSICAL_AND_SOCIAL_SCIENCES - "Life, Physical, and Social Sciences"
    • COMMUNITY_AND_SOCIAL_SERVICES - "Community and Social Services"
    • NEWS_AND_REPORTING_SERVICES - "News and Reporting Services"
    • HEALTHCARE_SERVICES - "Healthcare Services"
    • LAW_ENFORCEMENT_AND_PUBLIC_SAFETY - "Law Enforcement and Public Safety"
    • FOOD_AND_BEVERAGE_INDUSTRY - "Food and Beverage Industry"
    • DOMESTIC_SERVICES - "Domestic Services"
    • PERSONAL_CARE_PROFESSIONAL_SERVICES - "Personal Care Professional Services"
    • SALES_AND_RELATED_OCCUPATIONS - "Sales and Related Occupations"
    • OFFICE_ADMINISTRATION_AND_SUPPORT - "Office Administration and Support"
    • FARMING_FISHING_AND_FORESTRY_SERVICES - "Farming, Fishing and Forestry Services"
    • CONSTRUCTION_AND_RELATED_SERVICES - "Construction and Related Services"
    • MANUFACTURING_SERVICES - "Manufacturing Services"
    • TRANSPORTATION_SERVICES - "Transportation Services"
    • ENTERTAINMENT_MEDIA - "Entertainment and Media"
    • UNEMPLOYED - "Unemployed"
    • STUDENT - "Student"
    • PENSIONER - "Pensioner"
    • SPORTS_INDUSTRY - "Sports Industry"
    • BETTING_INDUSTRY - "Betting Industry"
    • ART_AND_DESIGN - "Art and Design"
    • EDUCATION_AND_EDUCATIONAL_SURVICES - "Education and Educational Support Services"
    • ENGINEERING - "Engineering"
    • FINANCIAL_AND_INSURANCE_SERVICES - "Financial and Insurance Services"
    • IT_SOFTWARE_HARDWARE_AND_WEBSITE_DEVELOPMENT - "IT Software, Hardware and Website Development"
    • LEGAL_AND_COMPLIANCE_SERVICES - "Legal and Compliance Services"
    • MANAGEMENT_CONSULTING - "Management Consulting"
    • WEAPON_INDUSTRY - "Weapon Industry"
    • CHARITY_AND_NON_PROFIT_SERVICES - "Charity, Non-Profit Services"
    • FREELANCER_SELF_EMPLOYED - "Freelancer, Self-employed"
    • PUBLIC_SECTOR - "Public Sector"
    vulnerabilities Vulnerability (string)[]

    Possible values: [PHYSICAL_DISABILITY, LOW_MENTAL_CAPACITY, GAMBLING_ADDICTION, FINANCE_MISMANAGEMENT, POOR_LITERACY, POOR_LANGUAGE_SKILLS, POOR_DIGITAL_SKILLS, CARING_RESPONSIBILITIES, FRAUDULENT_LOCATION]

    List of vulnerabilities

    additionalAttributes

    object

    List of additional attributes not covered in standard list. Specifics need to be aligned during integration with Paysafe.

    property name* string

Responses​

Accepted

Schema

    id string

    Possible values: <= 20 characters

    externalId ExternalId (string)required

    Possible values: non-empty and <= 40 characters

    Customer identifier used in Partner system.

    type

    string

    Possible values: [PERSON, LEGAL_ENTITY]

    Type of Customer

    circular(CustomerPerson)

    email stringrequired

    Possible values: <= 150 characters

    Primary email address

    mobile string

    Possible values: <= 50 characters

    Mobile number

    registrationIp ipv4required

    IPv4 address from which the customer has registered.

    registrationDate date-time

    Date of registration at the Merchant system

    restrictions

    object[]

  • Array [

    • name RestrictionName (string)required

    Possible values: [ALL_TRANSACTIONS, OUTGOING_TRANSACTIONS, INCOMING_TRANSACTIONS, SEND_MONEY, INCOMING_TRANSACTIONS_AND_SEND_MONEY, CARD_DEPOSITS, CARD_AND_ACH_DEPOSITS, DEPOSITS, OUTGOING_TRANSACTIONS_AND_CARD_DEPOSITS, OUTGOING_TRANSACTIONS_AND_ACH_DEPOSITS, DEPOSITS_AND_WITHDRAWALS, CRYPTO_TRANSACTIONS, OTHER]

    Represents the name of a restriction applied to a customer wallet.

    • ALL_TRANSACTIONS - Block all types of transactions.
    • OUTGOING_TRANSACTIONS - Block withdrawals and send money transactions.
    • INCOMING_TRANSACTIONS - Block all types of bank ( ACH, bankwire) and card deposits, including EFT deposits; received money from other customers and merchants; sell crypto and stocks.
    • SEND_MONEY - Block all send money transactions to other customers and merchants.
    • INCOMING_TRANSACTIONS_AND_SEND_MONEY - Block all types of bank ( ACH, bankwire) and card deposits, including EFT deposits; received money from other customers and merchants; sell crypto and stocks. Block all send money transactions to other customers and merchants.
    • CARD_DEPOSITS - Block all deposit made by card.
    • CARD_AND_ACH_DEPOSITS - Block all deposit made by card and ACH bank deposits.
    • DEPOSITS - Block all types of bank ( ACH, bankwire) and card deposits, including EFT deposits.
    • OUTGOING_TRANSACTIONS_AND_CARD_DEPOSITS - Block withdrawals and send money transactions and all card deposits.
    • OUTGOING_TRANSACTIONS_AND_ACH_DEPOSITS - Block all types of withdrawals (including ATM and POS trn with prepaid card) and ACH deposits.
    • DEPOSITS_AND_WITHDRAWALS - Bocks all withdrawals and deposits.
    • CRYPTO_TRANSACTIONS - Block all crypto trn including buy and sell, received and send crypto.
    • OTHER - Other restrictions.
    reason RestrictionReason (string)required

    Possible values: [RISK_CONTROLS, COMPLIANCE, CLOSE_ACCOUNT, DUPLICATE_ACCOUNT, KYC, NO_SERVICE_COUNTRY, PREPAID_CARD_CHARGEBACK, T_C_ABUSE, TERMINATED, UNDER_18, OTHER, CONFIRM_TXN_ACTIVITY, MERCHANT_REQUEST]

    Reason for placing the restriction.

    • RISK_CONTROLS - The reason for setting up the restriction requires additional risk checks to the end-customer's account.
    • COMPLIANCE - The reason for setting up the restriction is related to the customer's due diligence and requires an additional compliance check of the end-customer's account.
    • CLOSE_ACCOUNT - Account closure.
    • DUPLICATE_ACCOUNT - The reason for setting up the restriction shows that the same person already exists as the account owner.
    • KYC - The reason for setting up the restriction is related to the customer's KYC verification and requires KYC document submissions.
    • NO_SERVICE_COUNTRY - No service country.
    • PREPAID_CARD_CHARGEBACK - Pre-paid card chargeback.
    • T_C_ABUSE - Terms & Conditions Abuse
    • TERMINATED - Account terminated.
    • UNDER_18 - Customer under 18.
    • MERCHANT_REQUEST - Merchant placed the restriction.
    • CONFIRM_TXN_ACTIVITY - Contact customer to confirm pre-paid card transactional activities.
    • OTHER - Other reason.
    requiredActions RequiredAction (string)[]

    Possible values: [CONTACT_CUSTOMER_SERVICE, KYC_VERIFICATION, SUBMIT_ID, SUBMIT_SSN_CARD, SECOND_FORM_OF_ID, SUBMIT_AD, PEP_DECLARATION, BANK_ACCOUNT_VERIFICATION, WAIT, NO_REMEDIATION, COMPLETE_ONBOARDING, NATIONALITY, OTHER]

    Actions to be completed in order to resolve

    creationTime date-time

    Represents RFC 3339, section 5.6 date-time.

    id stringrequired

    Possible values: <= 36 characters

    Restriction id

  • ]

    • accounts

    object[]

    Accounts associated with this customer.

  • Array [

    • id string

    Possible values: <= 20 characters

    Account id.

    customerId string

    Possible values: <= 20 characters

    externalId string

    Possible values: <= 40 characters

    currencyCode Currency (string)required

    Possible values: >= 3 characters and <= 3 characters

    Currency alphabetic code as specified by ISO 4217

    totalBalance int64

    Amount in minor units

    availableBalance int64

    Amount in minor units

    virtualInstrument

    object[]

  • Array [

    • instrumentType

    string

    required

    Possible values: [SEPA_BANK_ACCOUNT, UK_BANK_ACCOUNT, US_BANK_ACCOUNT]

    Instrument type.

    iban stringrequired

    The International Bank Account Number (IBAN) of the account.

    bic stringrequired

    The Bank Account Bank Identifier Code (BIC) code. Also known as SWIFT code.

    status string

    Possible values: [ACTIVE]

    Instrument status.

  • ]

    • virtualAccountAssignmentStatus

    object[]

  • Array [

    • instrumentType VirtualInstrumentType (string)required

    Possible values: [SEPA_BANK_ACCOUNT, UK_BANK_ACCOUNT, US_BANK_ACCOUNT]

    Instrument type.

    requestDate date-timerequired
    lastChangeDate date-time
    status stringrequired

    Possible values: [ACCEPTED, PENDING, COMPLETED, REJECTED, FAILED]

    Status of the virtual payment instrument request.

    statusReason string

    Additional information for the current status of the virtual payment instrument request.

  • ]

    • creationTime date-time
    hasVirtualInstrument booleandeprecated
    virtualAccountAssignment boolean

    Create a virtual banking account for this e-money account.

  • ]

    • firstName stringrequired

    Possible values: <= 50 characters

    First name. Only latin characters, spaces, single quotes, and hyphens are allowed.

    lastName stringrequired

    Possible values: <= 50 characters

    Last name. Only latin characters, spaces, single quotes, and hyphens are allowed.

    title string

    Possible values: <= 15 characters

    Personal title, Mr., Dr., etc.

    address1 stringrequired

    Possible values: <= 200 characters

    Address line 1.

    address2 string

    Possible values: <= 200 characters

    Address line 2.

    city stringrequired

    Possible values: <= 100 characters

    City of residence.

    zip stringrequired

    Possible values: <= 30 characters

    Postal code.

    state string

    Possible values: <= 2 characters

    US state postal abbreviation. Not used for non US territories.

    countryCode CountryCode (string)required

    Possible values: >= 2 characters and <= 2 characters

    ISO-3166 Alpha 2

    birthDate daterequired

    Birth date in YYYY-MM-DD format.

    nationality CountryCode (string)

    Possible values: >= 2 characters and <= 2 characters

    ISO-3166 Alpha 2

    occupation Occupation (string)required

    Possible values: [ARCHITECTURE_CARTOGRAPHY_SURVEYOR, LIFE_PHYSICAL_AND_SOCIAL_SCIENCES, COMMUNITY_AND_SOCIAL_SERVICES, NEWS_AND_REPORTING_SERVICES, HEALTHCARE_SERVICES, LAW_ENFORCEMENT_AND_PUBLIC_SAFETY, FOOD_AND_BEVERAGE_INDUSTRY, DOMESTIC_SERVICES, PERSONAL_CARE_PROFESSIONAL_SERVICES, SALES_AND_RELATED_OCCUPATIONS, OFFICE_ADMINISTRATION_AND_SUPPORT, FARMING_FISHING_AND_FORESTRY_SERVICES, CONSTRUCTION_AND_RELATED_SERVICES, MANUFACTURING_SERVICES, TRANSPORTATION_SERVICES, ENTERTAINMENT_MEDIA, UNEMPLOYED, STUDENT, PENSIONER, SPORTS_INDUSTRY, BETTING_INDUSTRY, ART_AND_DESIGN, EDUCATION_AND_EDUCATIONAL_SURVICES, ENGINEERING, FINANCIAL_AND_INSURANCE_SERVICES, IT_SOFTWARE_HARDWARE_AND_WEBSITE_DEVELOPMENT, LEGAL_AND_COMPLIANCE_SERVICES, MANAGEMENT_CONSULTING, WEAPON_INDUSTRY, CHARITY_AND_NON_PROFIT_SERVICES, FREELANCER_SELF_EMPLOYED, PUBLIC_SECTOR]

    Valid occupation:

    • ARCHITECTURE_CARTOGRAPHY_SURVEYOR - "Architecture, Cartography, Surveyor"
    • LIFE_PHYSICAL_AND_SOCIAL_SCIENCES - "Life, Physical, and Social Sciences"
    • COMMUNITY_AND_SOCIAL_SERVICES - "Community and Social Services"
    • NEWS_AND_REPORTING_SERVICES - "News and Reporting Services"
    • HEALTHCARE_SERVICES - "Healthcare Services"
    • LAW_ENFORCEMENT_AND_PUBLIC_SAFETY - "Law Enforcement and Public Safety"
    • FOOD_AND_BEVERAGE_INDUSTRY - "Food and Beverage Industry"
    • DOMESTIC_SERVICES - "Domestic Services"
    • PERSONAL_CARE_PROFESSIONAL_SERVICES - "Personal Care Professional Services"
    • SALES_AND_RELATED_OCCUPATIONS - "Sales and Related Occupations"
    • OFFICE_ADMINISTRATION_AND_SUPPORT - "Office Administration and Support"
    • FARMING_FISHING_AND_FORESTRY_SERVICES - "Farming, Fishing and Forestry Services"
    • CONSTRUCTION_AND_RELATED_SERVICES - "Construction and Related Services"
    • MANUFACTURING_SERVICES - "Manufacturing Services"
    • TRANSPORTATION_SERVICES - "Transportation Services"
    • ENTERTAINMENT_MEDIA - "Entertainment and Media"
    • UNEMPLOYED - "Unemployed"
    • STUDENT - "Student"
    • PENSIONER - "Pensioner"
    • SPORTS_INDUSTRY - "Sports Industry"
    • BETTING_INDUSTRY - "Betting Industry"
    • ART_AND_DESIGN - "Art and Design"
    • EDUCATION_AND_EDUCATIONAL_SURVICES - "Education and Educational Support Services"
    • ENGINEERING - "Engineering"
    • FINANCIAL_AND_INSURANCE_SERVICES - "Financial and Insurance Services"
    • IT_SOFTWARE_HARDWARE_AND_WEBSITE_DEVELOPMENT - "IT Software, Hardware and Website Development"
    • LEGAL_AND_COMPLIANCE_SERVICES - "Legal and Compliance Services"
    • MANAGEMENT_CONSULTING - "Management Consulting"
    • WEAPON_INDUSTRY - "Weapon Industry"
    • CHARITY_AND_NON_PROFIT_SERVICES - "Charity, Non-Profit Services"
    • FREELANCER_SELF_EMPLOYED - "Freelancer, Self-employed"
    • PUBLIC_SECTOR - "Public Sector"
    vulnerabilities Vulnerability (string)[]

    Possible values: [PHYSICAL_DISABILITY, LOW_MENTAL_CAPACITY, GAMBLING_ADDICTION, FINANCE_MISMANAGEMENT, POOR_LITERACY, POOR_LANGUAGE_SKILLS, POOR_DIGITAL_SKILLS, CARING_RESPONSIBILITIES, FRAUDULENT_LOCATION]

    List of vulnerabilities

    additionalAttributes

    object

    List of additional attributes not covered in standard list. Specifics need to be aligned during integration with Paysafe.

    property name* string
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