Interface CustomerVulnerabilities

Represents the vulnerabilities recorded for a customer.

Vulnerable customers are individuals who, due to personal circumstances, are especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care. These circumstances are grouped into three categories:

• HealthVulnerabilities: physical or mental health conditions that affect decision-making capabilities or day-to-day functioning.
• CompetenceVulnerabilities: low financial literacy, poor language skills, or limited digital ability that makes navigating financial decisions more challenging.
• LifeVulnerabilities: major life changes such as bereavement, caring responsibilities, or geographic exposure to fraud, which can temporarily impair judgment or financial stability.

In addition to the categorised vulnerabilities, the customer can describe any further support or accessibility requirements in plain text via additionalSupportNeeds.