Restrictions

Restriction functionalities introduced by Paysafe give an option to enable or disable different types of transactions. The restrictions could be related to the Compliance and Risk checks performed on end-customers accounts and/or termination of relationship with end-customers.

Paysafe provides information regarding the restricted transaction types, reasons regarding the restrictions, and required actions for restrictions removal.

The following information is presented by Paysafe via webhooks too.

Restrictions

Restriction Code	Restriction Name	Description
ALL_TRANSACTIONS	All transactions	Block all types of transactions
OUTGOING_TRANSACTIONS	Outgoing transactions	Block withdrawals and send money transactions
CARD_DEPOSITS	Card deposits	Block all deposit made by card
OUTGOING_TRANSACTIONS_AND_CARD_DEPOSITS	Outgoing Transactions and Card Deposits	Block withdrawals and send money transactions and all card deposits
CARD_AND_ACH_DEPOSITS	Card and ACH deposits	Block all deposits made by card and ACH bank deposits
INCOMING_TRANSACTIONS	Incoming transactions	Block all types of bank ( ACH, bank wire) and card deposits, including EFT deposits; receive money from other customers and merchants; sell crypto and stocks.
SEND_MONEY	Send Money	Block all send money transactions to other customers and merchants (including Wallet checkout)
INCOMING_TRANSACTIONS_AND_SEND_MONEY	Incoming Transactions and Send Money	Block all types of the bank ( ACH, bank wire) and card deposits, including EFT deposits; receive money from other customers and merchants; sell crypto and stocks and all send money transactions to other customers and merchants (including Wallet checkout)
DEPOSITS	Deposits	Block all types of bank ( ACH, bank wire) and card deposits, including EFT deposits
DEPOSITS_AND_WITHDRAWALS	Deposits and Withdrawals	Block all types of deposits (bank and card) and all types of withdrawals (including ATM and POS trn with prepaid card)
CRYPTO_TRANSACTIONS	Crypto transactions	Block all crypto transactions including buy and sell, receiving and sending crypto
OUTGOING_TRANSACTIONS_AND_ACH_DEPOSITS	Outgoing transactions and ACH deposits	Block all types of withdrawals (including ATM and POS transactions with prepaid card) and ACH deposits
OTHER	Other	Other Paysafe restriction.

Reasons

Reason Code	Reason Name	Description
RISK_CONTROLS	Risk controls	The reason for setting up the restriction requires additional risk checks to the end-customers accounts.
COMPLIANCE	Compliance	The reason for setting up the restriction is related to the customer's due diligence and requires an additional compliance check of the end customer's account.
KYC	KYC	The reason for setting up the restriction is related to the customer's KYC verification and requires KYC document submissions.
UNDER_18	Under 18	The reason for setting up the restriction is confirmed underage customers. Violation of T&C the account is closed.
CONFIRM_TXN_ACTIVITY	Confirm txn activity	The transaction activity of the account is under review. The customer should be advised to confirm transactions with a prepaid card and the result should be escalated to the Paysafe Customer Support Team.
DUPLICATE_ACCOUNT	Duplicate Account	The reason for setting up the restriction shows that the same person already exists as the account owner.
T_C_ABUSE	T&C Abuse	The reason for setting up the restriction indicates the account is involved in activities that are in breach of the Terms of Use
NO_SERVICE_COUNTRY	No Service Country	The reason for setting up the restriction is that the registration country is not supported
TERMINATED	Terminated	The reason for setting up the restriction is because of Compliance requirements. No further action, the account can’t be reopened.
MERCHANT_REQUEST	Merchant request	The reason for setting up the restriction is because of the merchant's request. The restriction for such reason could be lifted by the merchant.
CLOSE_ACCOUNT	Close Account	Generic close reason

Actions in B2B API

Action Code	Action Name	Description
CONTACT_CUSTOMER_SERVICE	Contact customer sеrvice	The account is under review and the customer should be advised according to the relevant procedure. Possible further customer actions are required
WAIT	Wait	The account is under review and the customer should be advised to wait. No further customer actions are required
KYC_VERIFICATION	KYC verification	The account is under KYC review and the customer should be pushed to start the KYC flow
SUBMIT_ID	Submit Identity Document	The account is under KYC review and the customer should be pushed to start the KYC flow
SECOND_FORM_OF_ID	Second Form of ID (KYC Verification)	The account is under KYC review and the customer should be pushed to start the KYC flow
SUBMIT_SSN_CARD	Request ID - Social Security Card (KYC Verification)	The account is under KYC review and the customer should be pushed to start the KYC flow
SUBMIT_AD	Submit Address Document	The account is under KYC review and the customer should be pushed to start the KYC flow
PEP_DECLARATION	PEP Declaration	The account is under PEP and Sanction review and the customer should be pushed to provide a PEP Declaration
BANK_ACCOUNT_VERIFICATION	Verify Bank Account	The account is under review, the customer needs to verify the payment instrument.
NO_REMEDIATION	No remediation	The account is permanently closed (or terminated) due to either a business decision, or violation of the terms of service, or other fraudulent or suspicious activities

Actions in B2C API

Action Code	Action Name	Description
CONTACT_CUSTOMER_SERVICE	Contact customer service	The account is under review and the customer should be advised according to the relevant procedure. Possible further customer actions are required
WAIT	Wait	The account is under review and the customer should be advised to wait. No further customer actions are required
KYC_VERIFICATION	KYC verification	The account is under KYC review and the customer should be pushed to start the KYC flow
BANK_ACCOUNT_VERIFICATION	Verify Bank Account	The account is under review, the customer needs to verify the payment instrument.
PEP_DECLARATION	PEP Declaration	The account is under PEP and Sanction review and the customer should be pushed to provide PEP Declaration