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Instrument Verification Failed Status Reason

Holds information about the customer verification session failure reason. It helps determine the next course of action.

  • UNSUPPORTED_BANK - The verification process does not support the Bank.
  • NAME_MISMATCH - The bank account information does not match the customer information in Embedded Wallet. Account can be verified by manual submission of bank statement to Paysafe support.
  • INSTRUMENT_NOT_UNIQUE - Another customer is using the same instrument. Usually this happens when using shared bank account. Contact Paysafe support to resolve the issue.
  • INTERNAL_ERROR - Technical error in Paysafe system. Try adding instrument through new verification session.
  • SESSION_EXPIRED - Verification session expired. Start new verification session.
  • MISSING_DETAILS - Sufficient information could not be obtained by the bank to prove ownerhip.
  • USER_ABANDONED_PROCESS - The user has abondened the instrument verification process without providing enough details about their bank account.
  • USER_INTERACTION_ERROR - An error occurred when user was trying to select their bank account.
  • OTHER - Unexpected error, unable to classify. Contact Paysafe support to resolve the issue.
stringInstrument Verification Failed Status Reason (string)

Holds information about the customer verification session failure reason. It helps determine the next course of action.

  • UNSUPPORTED_BANK - The verification process does not support the Bank.
  • NAME_MISMATCH - The bank account information does not match the customer information in Embedded Wallet. Account can be verified by manual submission of bank statement to Paysafe support.
  • INSTRUMENT_NOT_UNIQUE - Another customer is using the same instrument. Usually this happens when using shared bank account. Contact Paysafe support to resolve the issue.
  • INTERNAL_ERROR - Technical error in Paysafe system. Try adding instrument through new verification session.
  • SESSION_EXPIRED - Verification session expired. Start new verification session.
  • MISSING_DETAILS - Sufficient information could not be obtained by the bank to prove ownerhip.
  • USER_ABANDONED_PROCESS - The user has abondened the instrument verification process without providing enough details about their bank account.
  • USER_INTERACTION_ERROR - An error occurred when user was trying to select their bank account.
  • OTHER - Unexpected error, unable to classify. Contact Paysafe support to resolve the issue.

Possible values: [UNSUPPORTED_BANK, NAME_MISMATCH, INSTRUMENT_NOT_UNIQUE, MISSING_DETAILS, INTERNAL_ERROR, SESSION_EXPIRED, USER_ABANDONED_PROCESS, USER_INTERACTION_ERROR, OTHER]

Instrument Verification Failed Status Reason
"UNSUPPORTED_BANK"