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Shop Registration

Due to regulatory reasons, we are required to provide acurate information where the Paysafe product sale is taking place. To achieve it, following information needs to be known:

  • distributor - provides the terminal infrastructure
  • shop - location where the terminal is operated and the customer buys the Paysafe product
  • terminal - device used to sell Paysafe product
  • products - Paysafe products sold at the shop

Up to now, there have been exceptions allowing orders go through although the provided information was not complete, however due to the tightening of the regulations, such orders will be rejected.

Besides adhering to the regulations, such information benefits all parties offering a more accurate representation of the distributor network. Shops are displayed correctly in Storelocator, customers will be directed to the appropriate shop based on the provided information, more information supporting fraud issues.

To assure the highest correctness of such information, Paysafe is offering the possibility that distributors provide such details through Shop Registration process. This information can be provide via three different files.

  • Shop Information file
  • Terminal Information file
  • Product Information file

Shop Information file includes following columns:

Shop ID*, 
Shop Name*, 
Address*, 
City*, 
Zip Code*, 
Country*, 
Company Name, 
Registration Number, 
Country of Incorporation, 
Year of Incorporation, 
Main Contact Name, 
Main Contact Phone, 
Main Contact Address, 
Main Contact Email, 
Email Address, 
Phone Number, 
Longitude, 
Latitude, 
Filename Logo, 
Opening Hours, 
Time Location, 
Type of Business, 
Retailer ID, 
Main Contact Position, 
Person 1 Name, 
Person 1 Function, 
Person 1 Address, 
Person 1 Birthdate, 
Person 1 Birthplace, 
Person 2 Name, 
Person 2 Function, 
Person 2 Address, 
Person 2 Birthdate, 
Person 2 Birthplace, 
Person 3 Name, 
Person 3 Function, 
Person 3 Address, 
Person 3 Birthdate, 
Person 3 Birthplace, 
Person 4 Name, 
Person 4 Function, 
Person 4 Address, 
Person 4 Birthdate, 
Person 4 Birthplace

Value for Country parameter needs to be provided in the form of the two letter country code (ISO 3166-1 alpha-2), i.e. for Germany it should be DE.

Note: If you do not want to provide values for the optional parameters, you must also exclude the column headers for those parameters. Another option is to provide the column headers, but you need to provide empty fields separated by comma.

Terminal Information file includes the following columns:

Shop ID*, 
Terminal ID*

Product Information file includes the following columns:

Shop ID*, 
Product ID*

* - indicates mandatory parameter

There are two ways to provide multiple Terminal IDs or multiple Product IDs for the same Shop ID. In the respective file you can:

  1. separate Product IDs/Terminal IDs using semicolon
  2. new line for each Terminal ID/Product ID

Example on how the file can look like when providing multiple Product/Terminal IDs for the same Shop ID.

Shop ID,Terminal ID
Test_Shop,Terminal1;Terminal2;Terminal3

or

Shop ID,Terminal ID
Test_Shop,Terminal1
Test_Shop,Terminal2
Test_Shop,Terminal3

IMPORTANT: Do not use double-quotes ("") when providing the values for file parameters.

File Naming Convention​

Expected file type is CSV and the maximum file size is 10MB and the first line of the file must contain the column names.

Format of the file name is DID_Information-Type.csv. Information-Type can be Shop, Terminal, Product - depending on what information you want to provide. i.e. DID 000909999 uploading files to provide information, the file name would be:

  • 000909999_Shop.csv
  • 000909999_Terminal.csv
  • 000909999_Product.csv

It is important to write the full DID in the file name, including the leading zeros.

Instructions for file upload​

These files can be provided by the distributors via two different channels, namely SFTP Upload and Distribution Service Center (DSC) Upload

SFTP Upload​

To provide the file via SFTP upload, drop the information file under the folder shopfiles of the SFTP user for the respective DID. i.e. DID 000909999

  • SFTP Server: sftp.paysafecard.com
  • Port: 22
  • Username: 000909999
  • Path: /home/000909999/shopfiles

This channel can process machine to machine communication and can be fully automated.

DSC Upload​

Login at https://servicecenter.paysafecard.com/ with the acquired credentials during the onboarding process and navigate to the Shop Registration menu. There you will see three upload options, Shop, Terminal and Product.

This channel provides a great user interface and guidance throughout the registration process.

Group Reconciliation / Sales Reporting

By default on a daily basis the, the business partner will receive a detailed sales report (in csv), containing all orders of last day. Orders successfully executed as well as cancelled orders will be included in the reconciliation file.

The reconciliation files will be available on a SFTP at 3:00 for the previous day and should be picked up by the business partner. The SFTP will be a PaysafeCard SFTP and the distributor will have to pick up the files from the PaysafeCard SFTP.

The distributor should process these reports on a daily basis in order to prevent any inconsistencies between both systems. Should there be orders delivered to the distributor but not sold, the distributor should make a cancel order request, otherwise they will be invoiced based on the reconciliation file.

Important: PaysafeCard will invoice all orders that have been successfully executed.

Filename: YYYY-MM-DD_DID.CSV

Example: 2014-05-05_0009300000.CSV