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PaysafeCash Refund

The refund feature provides the business partners the possibility to fully or partially refund a previously paid transaction back into the customer‘s PaysafeCard account.

A refund will always be issued in the currency of the original payment transaction.

Refunding a payment is possible up to 45 days after the initial payment.

  • Prerequisites

    • The business partner needs to have the merchant refund REST functions implemented on the website or back-end system.
    • The business partner needs to be fully integrated and refund needs to be enabled at PaysafeCash’s side.
    • The customer needs to be registered with PaysafeCard in order to receive a refund.
    • A refund transaction always refers to a previous underlying payment, because of this reason it is required that a payment has been processed before the refund can be processed.

  • Settlement

    All successfull refunds will be deducted from the payments (netting) on the montly invoice that PaysafeCash sends to the business partners.

  • Credit Limit

    You cannot refund a higher amount than the amount you had in payments in one billing cycle.

    To prevent failed refunds at the beginning of a billing cycle, it is possible to assign an additional Credit Limit to your account. The duration of the billing cycle is defined in the contract.