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CustomerDeactivation

idstringrequired

The deactivation request unique identifier.

Possible values: <= 50 characters

Example: b3d0dca9-8e0c-4b75-8c99-0b4b8621b5b5
customerIdstring

Paysafe embedded wallet internal identifier.

Possible values: <= 20 characters

statusCustomerDeactivationStatus (string)required

Customer deactivation request status.

  • MANUAL_REVIEW - deactivation request is in manual review status without final resolution.
  • APPROVED - deactivation request was approved.
  • DECLINED - deactivation request was declined.

Possible values: [APPROVED, DECLINED, MANUAL_REVIEW]

Example: APPROVED
feedbackstring

Customer deactivation feedback.

Possible values: <= 256 characters

Example: I am not using this wallet anymore.
commentstring

Optional field that might contain additional information regarding the deactivation request review outcome.

creationTimestring<date-time>

Deactivation request date and time.

externalIdExternalId (string)

Customer identifier used in Partner system.

Possible values: non-empty and <= 40 characters

Example: af5c8b52-0afd-4799-85ab-fe659a076932
categoryCustomerDeactivationCategory (string)required

The customer deactivation category.

  • MERCHANT_INITIATED - Indicates that the merchant is the one to initiate the customer deactivation.
  • CUSTOMER_INITIATED - Indicates that the customer is the one to initiate the customer deactivation.

Possible values: [MERCHANT_INITIATED, CUSTOMER_INITIATED]

Example: MERCHANT_INITIATED
reasonCustomerDeactivationReason (string)required

The customer deactivation reason.

  • FRAUD - The reason for requesting customer deactivation is fraud-related.
  • INACTIVITY - The reason for requesting customer deactivation is customer inactivity.
  • T_C_ABUSE - Terms & Conditions Abuse
  • NO_SERVICE_COUNTRY - No service country.
  • OTHER - The reason for requesting customer deactivation is not present in this list.

Possible values: [FRAUD, INACTIVITY, T_C_ABUSE, NO_SERVICE_COUNTRY, OTHER]

Example: INACTIVITY
CustomerDeactivation
{
  "id": "b3d0dca9-8e0c-4b75-8c99-0b4b8621b5b5",
  "customerId": "string",
  "status": "APPROVED",
  "feedback": "I am not using this wallet anymore.",
  "comment": "string",
  "creationTime": "2024-07-29T15:51:28.071Z",
  "externalId": "af5c8b52-0afd-4799-85ab-fe659a076932",
  "category": "MERCHANT_INITIATED",
  "reason": "INACTIVITY"
}