Skip to main content

RequiredAction

Suggested action to resolve the restriction applied to the customer.

Note! The actions exposed to business facing API are more detailed, than actions exposed to customer. This allows partner customer support.

  • CONTACT_CUSTOMER_SERVICE - The account is under review and the customer should be advised according to the relevant procedure. Possible further customer actions are required.
  • WAIT - The account is under review and the customer should be advised to wait. No further customer actions are required.
  • KYC_VERIFICATION - The account is under KYC review and the customer should be pushed to start the KYC flow.
  • OTHER - Other
  • SUBMIT_ID - Submit Identity Document. The account is under KYC review and the customer should be pushed to start the KYC flow.
  • SECOND_FORM_OF_ID - Customer is requested to submit second form of identity document. The customer should be pushed to start the KYC flow.
  • SUBMIT_AD - Submit Address Document. The account is under KYC review and the customer should be pushed to start the KYC flow.
  • PEP_DECLARATION - The account is under PEP and Sanction review and the customer should be pushed to provide PEP Declaration.
  • BANK_ACCOUNT_VERIFICATION - Perform bank account verification.
  • SUBMIT_SSN_CARD - The customer is requested to submit SSN card. The customer should be pushed to start the KYC flow.
  • NO_REMEDIATION - The account is permanently closed (or terminated) due to either a business decision, or violation of the terms of service, or other fraudulent or suspicious activities.
  • COMPLETE_ONBOARDING - This shows that phone verification, nationality and occupation information is needed.
  • NATIONALITY - The customer should provide nationality.
stringRequiredAction (string)

Suggested action to resolve the restriction applied to the customer.

Note! The actions exposed to business facing API are more detailed, than actions exposed to customer. This allows partner customer support.

  • CONTACT_CUSTOMER_SERVICE - The account is under review and the customer should be advised according to the relevant procedure. Possible further customer actions are required.
  • WAIT - The account is under review and the customer should be advised to wait. No further customer actions are required.
  • KYC_VERIFICATION - The account is under KYC review and the customer should be pushed to start the KYC flow.
  • OTHER - Other
  • SUBMIT_ID - Submit Identity Document. The account is under KYC review and the customer should be pushed to start the KYC flow.
  • SECOND_FORM_OF_ID - Customer is requested to submit second form of identity document. The customer should be pushed to start the KYC flow.
  • SUBMIT_AD - Submit Address Document. The account is under KYC review and the customer should be pushed to start the KYC flow.
  • PEP_DECLARATION - The account is under PEP and Sanction review and the customer should be pushed to provide PEP Declaration.
  • BANK_ACCOUNT_VERIFICATION - Perform bank account verification.
  • SUBMIT_SSN_CARD - The customer is requested to submit SSN card. The customer should be pushed to start the KYC flow.
  • NO_REMEDIATION - The account is permanently closed (or terminated) due to either a business decision, or violation of the terms of service, or other fraudulent or suspicious activities.
  • COMPLETE_ONBOARDING - This shows that phone verification, nationality and occupation information is needed.
  • NATIONALITY - The customer should provide nationality.

Possible values: [CONTACT_CUSTOMER_SERVICE, KYC_VERIFICATION, SUBMIT_ID, SUBMIT_SSN_CARD, SECOND_FORM_OF_ID, SUBMIT_AD, PEP_DECLARATION, BANK_ACCOUNT_VERIFICATION, WAIT, NO_REMEDIATION, COMPLETE_ONBOARDING, NATIONALITY, OTHER]

RequiredAction
"CONTACT_CUSTOMER_SERVICE"