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Instrument Verification Failed Status Reason

Holds information about the customer verification session failure reason. It helps determine the next course of action.

  • UNSUPPORTED_BANK - The verification process does not support the Bank.
  • NAME_MISMATCH - The bank account information does not match the customer information in Embedded Wallet. Account can be verified by manual submission of bank statement to Paysafe support.
  • INSTRUMENT_NOT_UNIQUE - Another customer is using the same instrument. Usually this happens when using shared bank account. Contact Paysafe support to resolve the issue.
  • INTERNAL_ERROR - Technical error in Paysafe system. Try adding instrument through new verification session.
  • SESSION_EXPIRED - Verification session expired. Start new verification session.
  • MISSING_DETAILS - Sufficient information could not be obtained by the bank to prove ownerhip.
  • USER_ABANDONED_PROCESS - The user has abondened the instrument verification process without providing enough details about their bank account.
  • USER_INTERACTION_ERROR - An error occurred when user was trying to select their bank account.
  • OTHER - Unexpected error, unable to classify. Contact Paysafe support to resolve the issue.

    string

    Possible values: [UNSUPPORTED_BANK, NAME_MISMATCH, INSTRUMENT_NOT_UNIQUE, MISSING_DETAILS, INTERNAL_ERROR, SESSION_EXPIRED, USER_ABANDONED_PROCESS, USER_INTERACTION_ERROR, OTHER]