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Vulnerability

Vulnerable customers are individuals who, due to personal circumstances, are especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care. These circumstances might include:

  • Physical and mental health issues: Conditions that affect decision-making capabilities or day-to-day functioning.
  • Financial insecurity: Situations such as low income, debt, or recent financial loss that might make individuals more susceptible to financial harm.
  • Low financial literacy: A lack of understanding about financial products and services, which makes navigating financial decisions more challenging.
  • Life events: Major life changes such as bereavement, job loss, or divorce, which can temporarily impair judgment or financial stability. Valid vulnerability:
  • PHYSICAL_DISABILITY - "Physical disability or impairment (such as hearing or speech loss)"
  • LOW_MENTAL_CAPACITY - "Low mental capacity or cognitive disability"
  • GAMBLING_ADDICTION - "Gambling addiction"
  • FINANCE_MISMANAGEMENT - "Poor finance management skills"
  • POOR_LITERACY - "Issues with reading or writing"
  • POOR_LANGUAGE_SKILLS - "Poor language skills"
  • POOR_DIGITAL_SKILLS - "Poor digital skills (limited use of or access to digital devices)"
  • CARING_RESPONSIBILITIES - "Caring responsibilities or bereavement (incl. operating a Power of Attorney)"
  • FRAUDULENT_LOCATION - "From locations with higher fraudulent activity"
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Vulnerable customers are individuals who, due to personal circumstances, are especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care. These circumstances might include:

  • Physical and mental health issues: Conditions that affect decision-making capabilities or day-to-day functioning.
  • Financial insecurity: Situations such as low income, debt, or recent financial loss that might make individuals more susceptible to financial harm.
  • Low financial literacy: A lack of understanding about financial products and services, which makes navigating financial decisions more challenging.
  • Life events: Major life changes such as bereavement, job loss, or divorce, which can temporarily impair judgment or financial stability. Valid vulnerability:
  • PHYSICAL_DISABILITY - "Physical disability or impairment (such as hearing or speech loss)"
  • LOW_MENTAL_CAPACITY - "Low mental capacity or cognitive disability"
  • GAMBLING_ADDICTION - "Gambling addiction"
  • FINANCE_MISMANAGEMENT - "Poor finance management skills"
  • POOR_LITERACY - "Issues with reading or writing"
  • POOR_LANGUAGE_SKILLS - "Poor language skills"
  • POOR_DIGITAL_SKILLS - "Poor digital skills (limited use of or access to digital devices)"
  • CARING_RESPONSIBILITIES - "Caring responsibilities or bereavement (incl. operating a Power of Attorney)"
  • FRAUDULENT_LOCATION - "From locations with higher fraudulent activity"

Possible values: [PHYSICAL_DISABILITY, LOW_MENTAL_CAPACITY, GAMBLING_ADDICTION, FINANCE_MISMANAGEMENT, POOR_LITERACY, POOR_LANGUAGE_SKILLS, POOR_DIGITAL_SKILLS, CARING_RESPONSIBILITIES, FRAUDULENT_LOCATION]

Vulnerability
"PHYSICAL_DISABILITY"