CustomerVulnerabilities

Customer vulnerability data grouped into health, competence, and life, each with boolean fields aligned to Vulnerability, plus optional additionalSupportNeeds text.

health object

Health-related vulnerability flags (maps to PHYSICAL_DISABILITY, LOW_MENTAL_CAPACITY, GAMBLING_ADDICTION in Vulnerability).

physicalDisabilityboolean

When true, indicates PHYSICAL_DISABILITY.

lowMentalCapacityboolean

When true, indicates LOW_MENTAL_CAPACITY.

gamblingAddictionboolean

When true, indicates GAMBLING_ADDICTION.

competence object

Competence-related vulnerability flags (maps to FINANCE_MISMANAGEMENT, POOR_LITERACY, POOR_LANGUAGE_SKILLS, POOR_DIGITAL_SKILLS in Vulnerability).

financeManagementboolean

When true, indicates FINANCE_MISMANAGEMENT.

poorLiteracyboolean

When true, indicates POOR_LITERACY.

poorLanguageSkillsboolean

When true, indicates POOR_LANGUAGE_SKILLS.

poorDigitalSkillsboolean

When true, indicates POOR_DIGITAL_SKILLS.

life object

Life-circumstance vulnerability flags (maps to CARING_RESPONSIBILITIES, FRAUDULENT_LOCATION in Vulnerability).

caringResponsibilitiesboolean

When true, indicates CARING_RESPONSIBILITIES.

fraudulentLocationboolean

When true, indicates FRAUDULENT_LOCATION.

additionalSupportNeedsstring

Optional free-text field for further support or accessibility requirements.

Possible values: <= 250 characters

Example: Please use plain language in all communications.

CustomerVulnerabilities

{
  "health": {
    "physicalDisability": true,
    "lowMentalCapacity": true,
    "gamblingAddiction": true
  },
  "competence": {
    "financeManagement": true,
    "poorLiteracy": true,
    "poorLanguageSkills": true,
    "poorDigitalSkills": true
  },
  "life": {
    "caringResponsibilities": true,
    "fraudulentLocation": true
  },
  "additionalSupportNeeds": "Please use plain language in all communications."
}